Measuring customer satisfaction is not a clear-cut process. However, maintaining it is essential if you want to stay in business very long. On average, a whopping 80% of business comes from only 20% of customers.
Entrepreneurs become entrepreneurs because they are able to bring their ingenuity to the table. But their greatest asset becomes their greatest obstacle when they attempt to juggle too many ideas at one time. The people who are able to turn great ideas into tangible successes have on